Personal information
Name: Vivian Voss
Birth: 26th December, 1990 – Tartu, Estonia
Languages: Estonian (native), English (Common European Framework C1), Danish (Common European Framework B2)
Education
Jakob Westholmi Gümnaasium: High school – 1996 to 2010
VIA University College: AP Marketing Management – 2011 to 2013
Erhvervsakademi SydVest: BA International Sales & Marketing – 2013 to 2015
Experience
Eesti Energia AS: E- channels trainee – January 2011 – May 2011
DSR Horsens: Board member – September 2012 – February 2013
Telia Eesti: E-Marketing trainee on BtC market – January 2013 to May 2013
BPI: E-marketing trainee on BtB market – September 2014 – February 2015
BPI: Marketing Assistant – March 2015 – August 2016
Linak AS: IT System Consultant, CRM – April 2017 – September 2021
Alfapeople Nordic: Business Architect – October 2021 – Now
Qualifications
Document editing
MS Office programs – thorough knowledge – over 10 years experience
Adobe – experienced user in Adobe Acrobat DC – 4 years experience
Creative
Adobe – experienced user in Adobe Acrobat CC programs – 4 years experience
CRM software
Dynamics 365 Customer Engagement – superuser/customizer/developer – 5 years experience (started from Dynamics CRM v. 2011)
Digital Analytics
Google Analytics – thorough knowledge – 4 years experience
Google Adwords – good knowledge – 1 year experience
Content Management Systems (CMS)
WordPress – experienced user – 3 years experience
Programming
HTML – basic knowledge – 2 years experience
CSS – basic knowledge – 2 years experience
JavaScript – good understanding – 2 years experience
C# – basic knowledge – 1 year experience
Courses and Certifications
Microsoft Dynamics CRM – Superuser level – C2-Relations – August 2015
The Complete Web Developer Course – Udemy – February 2017
87863 Customization and Configuration in Microsoft Dynamics CRM 2016 – Teknologisk Institut – May 2017
Introduction to Scrum for Dynamics 365 – Customery – January 2019
Professional Scrum Master I – Scrum.org – March 2019
Volunteering
Tutor: Tutor Society Via University College – June 2012 – October 2013
Volunteer at Le Gruyère European Curling Championships 2015: World Curling Federation – November 2015
Member of the organizing team: Friday Night Skate Tallinn – December 2012 – June 2016
Press Operations team member: Summer Olympic Games in Rio de Janeiro – August 2016