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Tag Archives: CRM

Market share for CRM software – 2015

28 Jun
Vivian Voss 0
market share illustration with trees
The market for Customer Relationship Management Software continues its growth also in 2015. According to Gartner’s latest analysis, CRM software market has increased by 12,3% compared to 2014. In 2014 CRM software owned a share of $23,4 billion. By listening to ... Read more »

Dynamics 365 CE 2015, capterra, CRM, gartner, market share, microsoft, oracle, salesforce, sap, software

History of Customer Relationship Management

6 Apr
Vivian Voss 0
Customer relationship development
The history of CRM is not very long. Although companies have managed customer relationships for decades, it has never been truly organized. When salesman A dealt with customer A, then salesman B had no knowledge of customer A. All information ... Read more »

Dynamics 365 CE CRM, history

CRM – the magical world of Customer Relationship Management

11 Mar
Vivian Voss 0
Crm-graph
What is CRM? Everyone working within sales and marketing has heard people talk about CRM. A magical 3 letter word that seems to be the answer to effective customer service. But what do those 3 letters actually mean? CRM is ... Read more »

Dynamics 365 CE CRM

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Hi!
I am Vivian and welcome to my blog. Here you can follow my path to finding my way in the exciting world of CRM and travelling to different places in the world.

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