Little place of motivation

Market share for CRM software – 2015

28 Jun

Vivian Voss 0

The market for Customer Relationship Management Software continues its growth also in 2015. According to Gartner’s latest analysis, CRM software market has increased by 12,3% compared to 2014. In 2014 CRM software owned a share of $23,4 billion. By listening to ... Read more »

History of Customer Relationship Management

6 Apr

Vivian Voss 0

The history of CRM is not very long. Although companies have managed customer relationships for decades, it has never been truly organized. When salesman A dealt with customer A, then salesman B had no knowledge of customer A. All information ... Read more »

CRM – the magical world of Customer Relationship Management

11 Mar

Vivian Voss 0

What is CRM? Everyone working within sales and marketing has heard people talk about CRM. A magical 3 letter word that seems to be the answer to effective customer service. But what do those 3 letters actually mean? CRM is ... Read more »